Privacy policy

1. Data controller

• Controller: AEROSERV PUERTO REAL, S.L.
• Tax ID: B11784485
• Postal address: Pol. Ind. El Trocadero, Parcela 18-9, Calle Alemania, 11510 Puerto Real, Cádiz, Spain.
• Contact email: info@aeroserv.es
• Phone: +34 956 474 744

2. Data we process

• Identification and contact data provided by the user, such as name, company, email address, phone number and message content.
• Information voluntarily included in communications sent by email or through the contact form.
• Minimum technical data required for website security and operation, such as server logs or basic connection information.
• Non-advertising technical preferences needed to remember interface settings, such as light or dark mode when users interact with that feature.

3. Purposes of processing

• To respond to commercial, technical or corporate enquiries.
• To manage communications with potential customers, suppliers or partners.
• To follow up on requests related to services, quotations, visits or support.
• To keep records of communications for the defence of the company’s rights and legitimate interests.

4. Legal basis

• The data subject’s consent when data is voluntarily submitted through the form or by email.
• Performance of pre-contractual steps or commercial relations when the request relates to a possible business engagement.
• The company’s legitimate interest in managing professional communications, maintaining website security and responding to business-related requests.

5. Recipients and processors

As a general rule, personal data is not disclosed to third parties unless legally required. However, it may be accessed by service providers supplying hosting, email, website maintenance or IT support services, always under data processing agreements and following AEROSERV’s instructions.

In particular, where the contact form forwards messages by email, the data may be processed by the email service or SMTP infrastructure provider used by AEROSERV or by its technical provider for proper delivery of the communication.

6. International transfers

As a general rule, AEROSERV seeks to work with providers offering appropriate safeguards and operating within the European Economic Area or, where applicable, under valid mechanisms in accordance with the GDPR. If international transfers arise from the email provider or technical infrastructure, they will rely on the applicable legal safeguards.

7. Data retention

• Data derived from general enquiries will be kept for the time necessary to handle the request and afterwards for as long as needed to address possible liabilities.
• Where there is a commercial or pre-contractual relationship, data may be retained for the duration of that relationship and for the legally required retention periods.
• Data that must be retained to comply with legal, tax, commercial or defence obligations will remain blocked for the periods required by law.

8. Data subject rights

You may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw consent where applicable, by emailing info@aeroserv.es or writing to the postal address indicated above. AEROSERV may request reasonable information to verify the identity of the applicant.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if you believe processing does not comply with applicable regulations.

9. Automated decisions and profiling

AEROSERV does not carry out automated decisions producing legal effects on users, nor does it build automated commercial profiles based on information submitted through this website.

10. Security and confidentiality

AEROSERV applies reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, loss or improper processing, taking into account the nature of the information and the associated risks.

11. Commercial communications

AEROSERV will not send unsolicited electronic marketing communications unless there is a lawful basis to do so and recipients are given a simple way to object or unsubscribe, in accordance with applicable law.

12. Minors

This website and its contact services are not intended for children under 14 years of age. If data from a child is detected without the appropriate authorisation, it will be deleted as soon as possible.

13. Policy changes

AEROSERV may update this policy to reflect legal, case law or technical changes. The version published on the website is the version currently in force.